While most business continuity plans focus primarily on data backup and failure response, any business that lives and dies by telephones must place equal emphasis on contingencies for voice continuity. Since VoIP phones depend on the Internet to function, this means that automatic failover for Internet outages is crucial. Our VoIP partner, Cytracom, has developed a voice continuity solution that automatically monitors and detects anomalies in a customer's voice traffic. In the event of an outage, it should automatically forward calls to another device, such as a smartphone with the mobile application or a landline phone. This feature is so seamless and proactive that sometimes customers find out about the Internet outage only after they are notified that VOIP phone service has resumed. While everyone likes to talk to a human being, no one likes to be told immediately "please hold".
Having a traditional telephone operator handle and route all incoming calls can be costly. Not only are you compensating for the position, but you are paying in missed calls when the main line is busy. The auto attendant feature minimises hold times and abandoned calls. It routes calls to the next available person in the appropriate department quickly. Options, greetings and other announcements can be recorded and loaded directly into the auto attendant function. When your business depends on staff answering customers, incoming calls should never be a "one-off".
Use your existing analogue phone with VoIP using an Analogue Telephone Adapter (ATA), which can retrofit existing phones with more features and capabilities. An ATA (sometimes provided free of charge through your VoIP provider) can connect your existing phone to a high-speed Internet connection. VoIP services can be based on a direct IP connection to the telephone service provider, simply on the existing Internet connection, or a combination of both. Residential customers, for the most part, will be able to simply plug their existing phone into an NBN socket and start making VoIP calls. VoIP phone service (sometimes called broadband phone service or digital phone service) is a phone service that works using your high-speed Internet connection. Many VoIP providers allow you to keep your existing number from any carrier and port it to their new business VoIP system.
Some VoIP providers charge for a long distance call to a number outside your calling area, similar to your existing traditional telephone service. If you are using the traditional PBX and have a limited budget for complete replacement of existing equipment, be sure to select a VoIP solution that allows you to make a gradual transition. However, most mobile VoIP applications rely on the existing data plan and do not require unlocking. VoIP - also known as Internet telephony, IP telephony or broadband telephony - is a way of making phone calls that, believe it or not, does not use a phone line. This means that you can use your personal mobile phone, for example, to make or receive calls (or even text messages) using your business phone number simply by activating your VoIP provider's application on that mobile phone. Considering a switch to a VoIP phone system can be confusing with all the services and features that are available.
One of the main reasons VoIP has far surpassed traditional phone service is the flexibility and professional calling features for a low price.